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Brown Turner Ross builds upon existing reputation of excellence with Eclipse’s Proclaim CSM

13th Jan 2017

Brown Turner Ross is delighted to be in the process of implementing the Proclaim Practice Management Software solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.

What are we doing & why Eclipse?

With offices in Southport, Liverpool and Birkenhead, we have been delivering a comprehensive range of legal services across England and Wales for 130 years. Our experienced and expert team of solicitors offers a first class service to both private and business clients, and aims to build lasting relationships to ensure Brown Turner Ross is always the law firm of choice. 

Eclipse will implement its Proclaim Case Management system throughout the offices and across a number of departments - including

  • Commercial
  • Conveyancing
  • Probate
  • Personal Injury
  • Driving Offences and
  • Family

serving to streamline efficiencies and standardise working practices. As part of the project, Eclipse will conduct a full accounts conversion from our incumbent system, providing a seamlessly integrated and centralised Proclaim Practice Management Software solution. 

About Eclipse

Eclipse Legal Systems, part of Capita Plc, is the UK's leading provider of legal software solutions, employing over 160 staff at its Yorkshire HQ.

The firm’s Proclaim software system is in use by 23,000 professionals within a vast range of market sectors, territories and work areas.  Proclaim is Endorsed by the Law Society (the only solution of its type to hold this accreditation) and integrates all case management, accounting, document management, reporting, time recording, task and diary functions into one desktop solution.

TouchPoint is Eclipse's unique self-service system, providing an always-on, platform agnostic portal for law firm clients and business partners.

Samantha Bushell, Director at Brown Turner Ross, commented:

“We needed our core practice management system to be as efficient as possible and it was clear to us from the outset that Eclipse offered the best solution, enabling us to build upon our existing reputation of excellence.” 

To further enhance client inception procedures, Brown Turner Ross will use Eclipse’s lead management system, and will benefit from comprehensive management of all incoming enquiries. Staff will be able to nurture on-going prospect relationships, target them with relevant marketing materials – such as event invitations – and when the time is right create a live client file to include all pre-existing data, providing a truly personalised client service experience. 

To further streamline the inception process and ensure compliance, Eclipse’s integration with an ID/AML checking service will allow fee earners to request ‘one-click’ ID checks directly from Proclaim, with search results returned to the relevant files. 

Using Proclaim to streamline the administrative tasks that are often associated with client inception processes will allow us to further perfect our clients’ journey, and free up our time to do what we do best – provide the highest quality service and advice.” 

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